Helpdesk Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 09, 2026

This job expires in: 30 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Helpdesk Analyst to join their IT support team.

Key Responsibilities

Provide technical assistance and support to end-users via phone, email, or in-person
Diagnose and resolve hardware and software issues, logging all support requests in the helpdesk ticketing system
Install, configure, and maintain computer systems and software applications while providing user training and guidance

Required Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience preferred
Proven experience in a Helpdesk Analyst or similar IT support role
Experience with O365 Applications and familiarity with helpdesk ticketing systems
Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar is a plus
Strong knowledge of popular operating systems and software applications

COMPLETE JOB DESCRIPTION

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