Helpdesk Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Sat, Apr 18, 2026

This job expires in: 30 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Helpdesk Analyst to join their IT support team.

Key Responsibilities

Provide first-level IT support to end-users, addressing hardware, software, and network issues
Manage and document support requests in the ticketing system, ensuring accurate prioritization
Promote IT best practices and assist in the configuration and maintenance of end-user systems

Required Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
1+ years of experience in a Helpdesk Analyst or IT Support role
Strong knowledge of Microsoft 365 applications and collaboration tools
Familiarity with ITIL principles and service management practices
Experience with helpdesk ticketing systems and remote support tools

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