Helpdesk Analyst

Job Summary

A company is looking for a Helpdesk Analyst (Voice & Non-Voice Support).

Key Responsibilities

• Provide Level 1 technical support via voice and non-voice channels
• Troubleshoot common issues related to registration, logon, and website/app navigation
• Log and manage incidents using ticketing systems, ensuring timely updates and resolutions

Required Qualifications

• Bachelor's degree or equivalent work experience preferred
• 0-3 years of experience in helpdesk, customer support, or technical support roles
• Basic Level 1 technical troubleshooting skills for web browsers and mobile apps
• Familiarity with helpdesk operations and incident management processes
• Relevant certifications (e.g., ITIL Foundation) are a plus but not mandatory