Helpdesk Analyst

Location: Remote

Compensation: Salary

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Helpdesk Analyst to provide IT support for a remote team.

Key Responsibilities

Provide L1-L2 IT support for laptops, peripherals, and core SaaS tools
Troubleshoot common issues and escalate as necessary while maintaining ticket ownership
Identify recurring problems, suggest improvements, and document solutions in the IT knowledge base

Required Qualifications

3+ years of experience in an IT helpdesk or technical support role
Experience supporting end users in a remote, SaaS-driven environment
Strong general troubleshooting skills and ability to research solutions independently
Proven experience with a ticketing system and following defined processes
Willingness to use the company's product and a service-oriented approach

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