Helpdesk Analyst/System Administrator

Job Summary

A company is looking for a Systems Administrator (Application Support).

Key Responsibilities

• Serve as the primary point of contact for incoming application support and helpdesk requests
• Troubleshoot and resolve technical issues including permissions, database updates, and functionality issues
• Perform system administration tasks across application environments and user management platforms

Required Qualifications

• Security+ (CompTIA Security+) certification
• Secret Clearance
• 2-4 years of experience in a helpdesk, IT support, or system administration role
• Demonstrated ability to perform routine helpdesk requests including database updates and permission changes
• Experience working with ticketing systems and documenting technical work clearly