Helpdesk Analyst with Security Clearance

Job Summary

A company is looking for a Helpdesk Analyst / Systems Administrator to provide Tier II application support and system administration for a cloud-hosted application environment.

Key Responsibilities

• Serve as the primary contact for application support requests and troubleshoot application functionality issues
• Perform system administration tasks, including user account management and environment configuration updates
• Document support procedures and collaborate with development and security teams to maintain application reliability

Required Qualifications

• US Citizenship required
• Active Secret Security Clearance
• CompTIA Security+ certification
• Minimum of 2-4 years of experience in helpdesk, IT support, or system administration roles
• Experience with ticketing systems and performing routine support activities