Helpdesk Associate
Job Summary
Providing remote technical support, the contract Helpdesk Associate will assist customers and internal users with order inquiries, troubleshoot technical issues, and resolve hardware and software concerns in a fast-paced call center environment.
Key responsibilities
- Respond to inbound customer and employee support requests
- Troubleshoot order, system, hardware, software, and account-related issues
- Document interactions and escalate complex issues as needed
Required qualifications
- Recent experience in a customer service, technical support, help desk, or call center environment
- Previous experience working remotely in a professional setting
- Strong troubleshooting and problem-solving abilities
- Dedicated home workspace suitable for remote work
- Flexibility to work varying shifts, including evenings, weekends, and holidays
Complete Job Description
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