Helpdesk Engineer

Job Summary

A company is looking for a Full-Time Helpdesk Engineer.

Key Responsibilities

• Provide excellent client support via telephone and email, ensuring high customer satisfaction
• Investigate and address system alerts and security incidents, escalating as necessary
• Maintain accurate documentation of client environments and support activities

Required Qualifications

• Demonstrated knowledge and experience in Information Technology and administration
• Ability to work a flexible schedule, including 12-hour shifts and weekends
• Experience with troubleshooting technical hardware and common software issues
• Proficiency in maintaining and administering various IT tools and products
• Must have a reliable computer and stable high-speed internet connection