Helpdesk Engineer
Job Summary
Providing first-level IT support remotely, the full-time Helpdesk Engineer will assist employees with technical issues, manage licenses and hardware, and troubleshoot internal IT questions to enhance productivity.
Key responsibilities
- Provide first-level support to employees for IT-related issues
- Manage licenses and hardware for the company, including control and provisioning
- Troubleshoot and resolve technical issues, including VPN setup and access provisioning
Required qualifications
- Bachelor's degree in computer science, information technology, or a related field
- 2+ years of experience in a helpdesk or support role
- Strong technical skills with proficiency in Windows, macOS, and Linux
- Experience in network configuration across different operating systems
- Ability to work independently and as part of a team
Complete Job Description
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