Helpdesk Manager
Job is Expired
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Jul 09, 2024
Job Summary
A company is looking for a Helpdesk Manager.
Key Responsibilities:
- Develop SLAs and policies for problem resolution
- Manage incoming requests and track trends in help desk activities
- Train, coach, and mentor help desk technicians
Required Qualifications:
- Minimum of 5 years of IT experience with strong customer service background
- Minimum of 2 years of management experience
- Experience with Microsoft365, Azure, AWS, Genesys Cloud, and Salesforce
- Basic networking knowledge to support desktop issues
COMPLETE JOB DESCRIPTION
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Job is Expired
Company Overview
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