Helpdesk Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 30, 2026

This job expires in: 30 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Helpdesk Manager to lead and manage internal IT support operations for a remote workforce.

Key Responsibilities

Manage and prioritize helpdesk tickets, ensuring timely resolution of support requests
Provide technical support for hardware, SaaS tools, and collaboration platforms
Oversee onboarding/offboarding processes and maintain IT documentation

Required Qualifications

5+ years of experience in IT support or helpdesk management
5+ years of experience supporting a Google Workspace based organization
3+ years of experience with Apple Business Manager
Experience with remote or distributed organizations
Strong experience with MacOS, Windows, and common business SaaS tools

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