Helpdesk Manager

Job Summary

Providing support for BirchStreet operations, the full-time FLEX Manager will manage helpdesk workflows, resolve user issues, and support hotel onboarding while ensuring timely responses to tickets within stated SLAs.

Key Responsibilities

• Provide high-quality technical support during the onboarding of properties to the new system
• Serve as the primary contact for properties in resolving daily user issues
• Create and manage a system to track and oversee all incoming helpdesk tickets and escalations

Required Qualifications

• Experience in hospitality or procurement functions
• Familiarity with Procure-to-Pay platforms, preferably BirchStreet
• Customer service experience supporting technology systems or large enterprise programs