Helpdesk Manager

Job Summary

Managing a remote team, the full-time salaried Helpdesk Manager will oversee helpdesk operations, ensuring efficient support and service delivery to clients.

Key responsibilities

• Lead and manage the helpdesk team to provide exceptional customer support
• Develop and implement processes to improve service efficiency and effectiveness
• Monitor performance metrics and prepare reports for management review

Required qualifications

• Bachelor's degree in Information Technology or a related field
• Proven experience in a helpdesk or IT support management role
• Strong understanding of helpdesk software and ticketing systems
• Experience with performance management and team leadership
• Knowledge of ITIL best practices and service management frameworks