Helpdesk Specialist with Secret Clearance

Job Summary

A company is looking for a Helpdesk Specialist to provide technical support for mission-critical systems.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance through various channels
• Troubleshoot problems, assist customers, and coordinate technical support
• Log service requests and incidents in an incident management system, maintaining service level agreements

Required Qualifications and Education

• Must be a U.S. citizen with no dual citizenship
• Active Secret clearance is required
• 0-3 years of experience in Helpdesk/ServiceDesk or equivalent customer service experience
• Experience with incident management ticketing systems such as Remedy or ServiceNow
• Willingness to participate in a rotational on-call schedule for 24/7 support