Helpdesk Student Assistant
Job Summary
Providing remote technical support, the part-time Helpdesk Student Assistant will assist practitioners and instructors with online content offerings, manage support tickets, and maintain an online guide for common issues.
Key responsibilities
- Assist users through email, phone calls, and texts with online learning platforms
- Update and maintain data related to support tickets using a cloud-based platform
- Collaborate with internal associates and participate in team meetings to enhance support efficiency
Required qualifications
- Must be a student eligible to work on campus
- Maintain a minimum 2.0 grade point average
- Fluency in English, both oral and written
- Proficiency in Spanish and/or Haitian Creole is preferred but not required
Complete Job Description
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