Helpdesk Support Associate

Job Summary

A company is looking for a Helpdesk Associate (Tier 1) to support a Windows 11 laptop refresh initiative.

Key Responsibilities

• Proactively contact end users to coordinate their laptop refresh and provide clear upgrade instructions
• Deliver support via phone, email, or ticketing systems while maintaining professionalism and empathy
• Assist with basic troubleshooting for Windows 10, Windows 11, and OneDrive, and document all user interactions

Required Qualifications

• 1+ year of experience in helpdesk, IT support, or customer service environments
• Basic knowledge of Windows 10, Windows 11, and OneDrive
• Ability to follow structured processes and scripts while remaining flexible
• Comfortable working in a fast-paced, high-volume environment
• Reliable, punctual, and team-oriented