Helpdesk Support Engineer

Job Summary

A company is looking for a Helpdesk Support Tier 1 Support Engineer.

Key Responsibilities

• Serve as the first point of contact for helpdesk inquiries via phone, email, and ticketing system
• Log, categorize, prioritize, and manage support tickets in the helpdesk system
• Troubleshoot system access issues, password resets, and basic navigation problems

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in a helpdesk or technical support role
• Experience using ticketing/helpdesk systems (e.g., Zendesk, ServiceNow, Jira)
• Ability to work in a fast-paced, service-oriented environment
• Experience working with public sector or nonprofit organizations