Helpdesk Support Specialist

Job Summary

A company is looking for a Helpdesk Support Specialist to provide customer service and technical support for applications and systems.

Key Responsibilities

• Provide first-level support for application-related issues across web and mobile platforms
• Troubleshoot and resolve issues related to user interface, functionality, and system compatibility
• Monitor application performance, identify patterns, and propose solutions to recurrent issues

Required Qualifications

• 2-5 years of experience in a similar role
• Bachelor's Degree in Computer Science or equivalent work experience
• Experience with Windows 10, 7, and Microsoft Office
• Certifications such as ITIL Foundations, A+, or HDI Support Center Analyst (HDI-SCA) are desired
• Ability to work in a fast-paced environment and maintain confidentiality