Helpdesk Support Specialist

Job Summary

A company is looking for a Helpdesk Support Specialist 2.

Key Responsibilities

• Respond to and resolve technology issues reported by staff
• Create and maintain documentation of standard processes
• Provide training and mentorship to junior staff members

Required Qualifications

• Two years of experience in desktop support services or equivalent education and experience
• Working knowledge of Microsoft Windows Operating Systems and Office Application Suite
• Basic understanding of computer hardware setup and repair
• Familiarity with operating system deployment and incident management technologies
• Ability to provide training and support to end staff