Helpdesk Support Technician
Job Summary
Providing high-quality technical support remotely, the full-time Helpdesk Support Technician will manage daily helpdesk tickets, support onboarding, configure hardware and accounts, and maintain documentation to ensure smooth operation of company software.
Key Responsibilities
- Monitor and resolve tickets in the helpdesk queue with accuracy and urgency
- Prepare laptops, peripherals, accounts, and access for new employees
- Diagnose and resolve hardware, software, networking, and account issues
Required Qualifications
- Proven technical troubleshooting experience supporting Windows and ChromeOS environments
- Hands-on experience with Mobile Device Management (MDM) platforms, including Microsoft Intune or similar solutions
- Experience supporting and troubleshooting Windows, macOS, Android, and iOS devices
- Strong knowledge of business applications, SaaS platforms, and end-user software support
- Experience administering and supporting Microsoft 365 and Google Workspace environments
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
