Helpdesk Support Technician

Job Summary

Providing technical assistance to users, the full-time Helpdesk Support Technician will manage support requests, troubleshoot issues, and ensure customer satisfaction in a remote environment.

Key responsibilities

• Manage and respond to support tickets in a timely manner
• Troubleshoot hardware and software issues for end-users
• Document solutions and maintain knowledge base articles

Required qualifications

• Experience in a helpdesk or technical support role
• Proficiency with Windows and Mac operating systems
• Familiarity with remote desktop tools and ticketing systems
• Strong understanding of networking concepts
• Relevant certifications (e.g., CompTIA A+, ITIL) preferred