Helpdesk System Analyst

Job Summary

A company is looking for a Helpdesk System Analyst to provide technical support and ensure seamless operation across various platforms.

Key Responsibilities

• Provide direct support to end-users, addressing technical issues and troubleshooting hardware and software problems
• Respond to and resolve technical support tickets related to Windows 11, Active Directory, and network connectivity
• Collaborate with IT teams to ensure smooth operation of company-wide systems and deliver exceptional customer service

Required Qualifications

• 3+ years of experience in a technical support or help desk role
• Strong understanding of Windows 11, Active Directory, and Microsoft O365
• Experience troubleshooting network connectivity, VPNs, and IP phone systems
• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS)
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable