Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician to join their Remote Support team.

Key Responsibilities

• Serve as the first point of contact for client technical issues via chat, voice, SMS, and email
• Troubleshoot and resolve device, software, and connectivity issues
• Document issues and resolutions accurately in the ticketing system

Required Qualifications

• Strong working knowledge of Windows 10/11 and basic Windows Server interaction
• Experience with user provisioning and management in systems like Okta and Entra
• Familiarity with Microsoft 365 user account setup and mailbox troubleshooting
• Skilled in diagnosing and resolving issues with desktops, laptops, and mobile devices
• Understanding of device network connectivity and VPNs