Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician I to provide technical support to end-users.

Key Responsibilities

• Provide technical end-user support via telephone, email, or web chat
• Perform restorative or maintenance actions to resolve end-user problems
• Track incidents and calls accurately in the database

Required Qualifications

• Bachelor's degree or vocational training in IT-related courses is a plus
• Minimum of two years completed in college or a Diploma/Certificate course
• Familiarity with PC hardware and software troubleshooting
• Prior experience in Software Application support is a plus
• Willingness to work in different shifts