Helpdesk Technician

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Dec 23, 2025

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Tier 1 Helpdesk Technician.

Key Responsibilities

Troubleshoot and maintain servers, workstations, networking equipment, and software applications
Provide technical support services to customers over the phone
Monitor customer system environments and escalate technical issues as needed

Required Qualifications

High School Diploma or equivalent
1+ year(s) work experience in a customer-focused IT Help Desk position
Proven ability to troubleshoot and maintain servers, workstations, and Microsoft Windows 10 software applications
Proven Active Directory experience
Willingness to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule

COMPLETE JOB DESCRIPTION

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Company Overview

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