Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician II to provide end-user support in a remote setting.

Key Responsibilities

• Provide professional end-user support via telephone, email, or web submissions
• Resolve end-user problems through restorative or maintenance actions
• Track incidents and calls, ensuring timely and accurate data entry into the database

Required Qualifications

• High school diploma or equivalent required
• 1-2 years of relevant experience in a helpdesk or technical support role
• Knowledge of ServiceNow, Active Directory, and Microsoft Office/O365
• Experience with VPN troubleshooting and browser troubleshooting, specifically Chrome
• Familiarity with SCCM, Adobe, Cisco WebEx, and MAC troubleshooting