Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician to provide technical assistance and support for IT-related initiatives.

Key Responsibilities

• Process service requests and escalate issues as necessary using ConnectWise Manage
• Provide helpdesk support for hardware, software, and networking issues via phone or remote access
• Assist in troubleshooting, implementing new software, and setting up equipment for new users

Required Qualifications

• High school diploma or equivalent; bachelor's degree in computer science, information systems, or a related field preferred
• Proven experience as a help desk technician or in a customer support role
• Technical proficiency with office automation products, databases, and remote control software
• Strong understanding of computer systems, mobile devices, and tech products
• Ability to diagnose and resolve basic technical issues