Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician to provide technical assistance and support to users.

Key Responsibilities

• Process service requests and escalate issues to IT team members as needed
• Provide helpdesk and technical support via phone or remote access
• Assist with troubleshooting, system errors, and the implementation of new software

Required Qualifications

• High school diploma or equivalent; bachelor's degree in a related field preferred
• Proven experience as a help desk technician or in a customer support role
• Tech-savvy with knowledge of office automation products and databases
• Good understanding of computer systems, mobile devices, and tech products
• Ability to diagnose and resolve basic technical issues