Helpdesk Technician

Location: Remote

Compensation: Salary

Reviewed: Wed, May 13, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Helpdesk Technician.

Key Responsibilities

Respond to and resolve Tier 1 helpdesk tickets via the ticketing system
Provide support for Microsoft 365 account issues and assist with onboarding and offboarding tasks
Maintain and update internal IT knowledge base articles and escalate complex issues to senior engineers

Required Qualifications

0-2 years of experience in a helpdesk, IT support, or desktop support role
Familiarity with Microsoft 365 applications
Basic understanding of Active Directory / Entra ID user management
Ability to follow documented procedures and escalation paths
Comfortable working in a remote-first, cloud-first environment

COMPLETE JOB DESCRIPTION

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