Helpdesk Technician

Job Summary

Serving as the primary point of contact for Helpdesk support, the full-time Helpdesk Technician will assist users with application functionality, account access, and network connectivity while working remotely.

Key responsibilities

• Perform initial triage and basic troubleshooting of incoming requests, documenting issues and routing tickets to appropriate technical staff
• Provide Helpdesk support to end users through various communication channels, including email and telephone
• Develop and maintain Helpdesk procedures, knowledge base articles, and support documentation

Required qualifications

• Bachelor's degree in computer science, information systems, engineering, or a related field
• Previous experience in IT, customer service, or related fields
• CompTIA Security+ certification is highly desired
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor