Helpdesk Technician

Job Summary

Serving as the primary point of contact for Helpdesk support, the full-time Helpdesk Technician will assist users with application functionality, troubleshoot incoming requests, and provide support through various communication channels in a remote environment.

Key responsibilities

• Perform initial triage and basic troubleshooting of incoming requests, coordinating Helpdesk operations and ticket routing
• Provide technical support for Commercial Off-The-Shelf (COTS) and Government Off-The-Shelf (GOTS) applications
• Develop and maintain Helpdesk procedures, knowledge base articles, and support documentation

Required qualifications

• Bachelor's degree in computer science, information systems, engineering, or a related field
• Previous experience in IT, customer service, or related fields
• CompTIA Security+ certification highly desired
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor