Helpdesk Technician

Job Summary

To support a high-volume call center environment, the remote Helpdesk Technician will respond to customer technical issues related to software and applications while being flexible with scheduling across various shifts.

Key responsibilities

• Respond to customer technical problems via phone and online support
• Provide PC software and application support in a fast-paced environment
• Manage high call volumes while maintaining service quality

Required qualifications

• Previous IT experience or relevant education is required
• Ability to pass a technical screening
• Flexibility to work various shifts, including odd hours
• Advanced written and verbal communication skills
• Willingness to undergo an extensive background check