Helpdesk Technician

Job Summary

Providing technical end-user support, the full-time Helpdesk Technician will resolve issues via telephone, email, or web chat while tracking incidents accurately in a remote temporary position with potential for extension or full-time hire.

Key responsibilities

• Deliver technical support to end-users through various communication channels
• Perform maintenance actions to resolve user problems based on standard procedures
• Accurately track and enter incident data into the database in a timely manner

Required qualifications

• Bachelor's degree or vocational training in IT-related courses is a plus
• Minimum of two years of college completed or a Diploma/Certificate course finished
• Prior experience in Software Application support is a plus
• Familiarity with ticketing systems is a strong advantage
• Shift flexibility and schedule adherence are required for the position