Helpdesk Technician

Job Summary

Providing technical end-user support remotely, the full-time Helpdesk Technician will manage user issues via telephone, email, or web chat while ensuring accurate tracking of incidents and calls.

Key responsibilities

• Provide technical support to end-users through various communication channels
• Perform restorative or maintenance actions to resolve user problems based on standard procedures
• Accurately track incidents and calls by entering data into the database in a timely manner

Required qualifications

• Bachelor's degree or vocational training in IT-related courses is a plus
• Minimum of two years of college completed or a Diploma/Certificate course finished
• Familiarity with PC hardware and software troubleshooting
• Prior experience in Software Application support is a plus
• Experience with ticketing systems is a strong advantage