Helpdesk Technician

Job Summary

Providing technical end-user support remotely, the full-time Helpdesk Technician will manage support requests via telephone, email, or web chat while ensuring accurate incident tracking and resolution of user problems.

Key responsibilities

• Deliver technical support to end-users through various communication channels
• Execute restorative or maintenance actions to resolve user issues based on standard procedures
• Accurately track incidents and calls, entering data into the database in a timely manner

Required qualifications

• Bachelor's degree or vocational training in IT-related courses is a plus
• Minimum of two years of college education or completion of a Diploma/Certificate course
• Familiarity with PC hardware and software troubleshooting
• Prior experience in Software Application support or Technical Support is a plus
• Shift flexibility and schedule adherence are required