Helpdesk Technician

Job Summary

Providing first-level technical support, the full-time Helpdesk Technician will assist users with hardware, software, and networking issues remotely, ensuring timely resolution of incidents and service requests.

Key responsibilities

• Act as the initial point of contact for technical support, assisting users via phone, chat, and ticketing systems
• Deliver technical support for computer hardware, software, networks, and telephony systems
• Manage user accounts, including password resets and permissions, while adhering to IT policies and compliance requirements

Required qualifications

• Associate's Degree in Information Technology and 2+ years of experience as a help desk technician or similar role, or equivalent education and experience
• Preferred certifications include CompTIA A+ and/or Network+
• Experience administering Microsoft Windows operating systems and Office products
• Strong understanding of Active Directory and Microsoft 365 administration
• Working knowledge of TCP/IP network protocols