Helpdesk Technician II

Job Summary

A company is looking for a Remote Helpdesk Technician II.

Key Responsibilities

• Address and resolve escalated tickets from Helpdesk Technician I while guiding junior staff
• Perform detailed troubleshooting for desktop and laptop systems, addressing hardware and software issues
• Assist with the implementation of new desktops, laptops, and other hardware for users

Required Qualifications

• A+ and/or Network+ Certifications required (must obtain if not already held)
• MD-102 preferred
• Strong knowledge of Windows 10/11 and MacOS
• Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
• Knowledge of Azure and/or AWS