Helpdesk Technician II

Job Summary

A company is looking for a Helpdesk Technician II.

Key Responsibilities

• Provide professional end-user support via telephone, email, or web submits
• Perform restorative or maintenance actions to resolve end-user problems
• Track incidents and calls, entering data into the database timely and accurately

Required Qualifications, Training, and Education

• High school diploma or equivalent required
• 2 years of relevant experience
• Knowledge of ServiceNow and Active Directory
• Familiarity with Microsoft Office / O365 and browser troubleshooting
• Experience with SCCM and MAC troubleshooting