Helpdesk Technician II

Job Summary

A company is looking for a Helpdesk Technician II to provide IT support and troubleshoot user issues.

Key Responsibilities

• Resolve user issues through phone, email, and chat while adhering to service level expectations
• Troubleshoot hardware, software, and Microsoft 365 issues, escalating complex matters as needed
• Support and mentor newer technicians, improve help desk processes, and serve as an escalation resource for Tier I team members

Required Qualifications

• Associate degree preferred or 3-5 years of equivalent work experience in computer technology-related fields
• CompTIA A+ Certification or equivalent work experience or certification preferred
• 3-5 years of experience with Microsoft desktop operating systems, mail clients, and applications
• 3-5 years of experience in service desk roles
• 3-5 years of user account creation and administration experience