Helpdesk Technician Level II

Job Summary

A company is looking for a Helpdesk Technician Level II (Hybrid).

Key Responsibilities

• Provide exceptional customer support in a fast-paced remote Managed Services Practice
• Troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
• Assist with onboarding and offboarding of clients, systems, and users while maintaining documentation and support for IT systems

Required Qualifications, Training, and Education

• Minimum 2+ years working for a Managed Service Provider (MSP)
• Minimum of 5+ years' experience in an Information Technology Helpdesk using remote support tools
• Experience with Microsoft Windows desktop and server operating systems
• Proficiency with Microsoft Office 365 / Azure administration
• Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)