Hero Care Center Caseworker

Job Summary

A company is looking for a Representative I, SAF Call Center.

Key Responsibilities

• Interview callers and coordinate requests for service, recording client information and determining eligibility for services
• Perform case activities, including obtaining verifications and delivering messages to military locations
• Provide follow-up actions needed for complete and timely client service

Required Qualifications

• High School Diploma or equivalent
• Minimum of 3 years of related experience or equivalent combination of education and experience, including one year in a social service agency or contact center
• Familiarity with medical terminology and military community
• At least one year of customer-focused experience
• Ability to work in a fast-paced and dynamic environment