Higher Education Admissions Supervisor

Job Summary

A company is looking for a Contact Center Admissions Supervisor.

Key Responsibilities

• Lead, coach, and develop a team of contact center agents to achieve performance and quality standards
• Monitor team performance using KPIs and implement action plans for improvement
• Serve as a point of escalation for complex student and customer inquiries

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 1-3 years of contact center supervisory or team lead experience required
• Experience supporting Higher Education contact center programs strongly preferred
• Strong leadership, coaching, and performance management skills
• Proficiency with contact center platforms, CRM systems, and Microsoft Office