Home Care Customer Success Manager

Job Summary

A company is looking for a Manager, Home Care Customer Success.

Key Responsibilities

• Lead and grow a team of Customer Success Managers to achieve retention and engagement targets
• Implement processes to drive high adoption levels of new programs and product offerings
• Build and maintain strong relationships with agency partners and collaborate with internal teams

Required Qualifications

• Proven experience managing a team of Customer Success Managers, preferably in home care or healthcare
• Ability to lead and motivate a team, providing coaching and feedback
• Experience with CRM and efficiency-driving platforms
• Proficiency with Excel and reporting tools for data analysis
• Strong project management skills with the ability to manage multiple projects simultaneously