Home Care Customer Success Manager

Job Summary

A company is looking for a Manager, Home Care Customer Success.

Key Responsibilities

• Lead and grow a team of Customer Success Managers to achieve retention and engagement targets
• Implement processes to drive high levels of adoption of new programs and product offerings
• Build and maintain strong relationships with agency partners and analyze data to track progress

Required Qualifications

• Proven experience managing a team of Customer Success Managers, preferably in home care or healthcare
• Ability to lead, motivate, and coach a team effectively
• Experience with CRM and platforms that drive efficiency
• Proficiency with Excel and reporting tools to analyze data and identify trends
• Strong project management skills with the ability to prioritize multiple projects