Home Care Customer Success Manager

Job Summary

A company is looking for a Manager, Home Care Customer Success.

Key Responsibilities

• Lead and grow a team of Customer Success Managers to achieve retention and engagement targets for home care agencies
• Implement processes to drive high levels of adoption of new programs and product offerings
• Build and maintain strong relationships with agency partners, serving as their main point of contact

Required Qualifications

• Proven experience in managing a team of Customer Success Managers, preferably in the home care or healthcare industry
• Ability to lead and motivate a team, including coaching and providing regular feedback
• Experience with CRM and other platforms to drive efficiency and processes
• Proficiency with Excel and reporting tools to analyze data and identify trends
• Strong project management skills with the ability to prioritize and manage multiple projects