Home Care Retention Specialist

Job Summary

A company is looking for a Home Care Retention Sales Specialist.

Key Responsibilities

• Handle inbound calls and emails from customers considering cancellation, resolving concerns to retain their business
• Reach out to previously cancelled customers to encourage service reactivation
• Manage escalated customer issues and maintain accurate customer databases

Required Qualifications

• High school diploma or GED; or up to one year of related experience or training
• At least 1 year of sales or 2 years of customer care experience
• Previous experience with retention or winback preferred