Home Retention Analyst

Job Summary

Working remotely with potential hybrid options, the full-time Home Retention Analyst will assist borrowers in finding solutions for maintaining home ownership and explore loan liquidation options while managing their mortgage delinquency and default situations.

Key responsibilities

• Review and understand borrower situations, requesting necessary documentation for workout reviews
• Calculate debt-to-income ratios and underwrite available workout options based on investor guidelines
• Maintain communication with borrowers to inform them of their loan workout application status and available options

Required qualifications

• 2+ years of experience in mortgage default servicing, loss mitigation, or workout preferred
• High school diploma or equivalent required; bachelor's degree preferred
• Knowledge of FNMA, FHLMC, GNMA, FHA/VA workout requirements and related regulations
• Experience with MSP is mandatory
• Proficiency in MS Windows, MS Outlook, MS Office Suite, and MS SharePoint