Home Retention Outreach Specialist

Job Summary

A company is looking for a Home Retention Outreach Specialist to assist borrowers in resolving financial issues related to home ownership.

Key Responsibilities

• Initiates contact with borrowers to assess their financial situation and explore loss mitigation options
• Handles inbound inquiries regarding mortgage status and assists borrowers with required documentation
• Ensures compliance with federal and state mortgage laws while providing timely updates to borrowers

Required Qualifications

• 1+ years of experience in mortgage default servicing or related field
• High school diploma or equivalent required; bachelor's degree preferred
• Knowledge of mortgage industry terminology and practices
• Ability to work under pressure and meet multiple deadlines
• Proficiency in MS Windows and MS Office Suite