Homeowner Support Lead

Job Summary

Providing exceptional customer service, the full-time Homeowner Support Lead will manage customer inquiries, coordinate site visits, and assist with complaints across various communication channels while working remotely.

Key responsibilities

• Deliver excellent customer service via phone, email, and online chat, addressing homeowner and dealer concerns
• Coordinate with technical representatives for site visits and manage escalated complaints effectively
• Assist in training new employees and support cross-functional teams as needed

Required qualifications

• Associate's degree or higher in Business Administration or a related field
• Minimum of 2 years of experience in a customer service role
• Knowledge of HVAC products and controls is required
• Proficiency in MS Office applications, including Outlook, Word, and Excel
• Ability to effectively train and mentor team members