Homeware Support Specialist

Job Summary

Representing a high-end homeware brand, the full-time Homeware Support Specialist will work remotely to address customer inquiries, provide product information, and manage orders through various communication platforms.

Key responsibilities

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions for out-of-stock items, and place orders for customers
• Check inventory, process returns, and issue replacements or credits for damaged merchandise

Required qualifications

• High school diploma or equivalent
• 1-2 years of call center experience, preferably in a live chat environment
• Retail sales experience, preferably in an e-commerce environment
• Excellent data entry skills, with a minimum typing speed of 45-55 wpm
• Proficiency in Windows-based applications, specifically client relationship management tools like Salesforce